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Privacy Policy

EngelPharma is dedicated to keeping your details private and therefore any personal information we collect is for business and shipping use only and is kept strictly confidential.

About cookies: Cookies sent to your computer from EngelPharma only last while you’re browsing our website. We do not store persistent cookies on your computer.

If you have any questions regarding our Privacy Policy, please contact us.

Welcome to the EngelPharma Uk Limited’s privacy notice.
EngelPharma respects your privacy and is committed to protecting your personal information. This privacy notice will inform you as to how we look after your personal information when you: - visit our website (regardless of where you visit it from) - use our mobile app and tell you about your privacy rights and how the law protects you.

This privacy notice aims to give you information on how EngelPharma collects and processes your personal information through your use of this website, our mobile app, or when you provide information in store, including any data you may provide through these channels when you sign up to our newsletter or purchase a product or service or take part in a competition. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

EngelPharma Uk Limited is the controller and responsible for your personal information (collectively referred to as ” EngelPharma”, “we”, “us” or “our” in this privacy notice). EngelPharma Uk Limited is the controller and responsible for this website.

Our full details are:
Legal entity: EngelPharma Uk Limited
Email address: info@engelpharma.co.uk
Postal address: 269 Farnborough Road, Farnborough, Hampshire, GU14 7LY
Phone: +44 (750) 620 1937

This version was last updated on 25th May 2018 and historic versions are archived here. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. You can update your information at any time by amending your personal information within Your Details section of My Account at www.engelpharma-shop.com.

This version was last updated on 25th May 2018 and historic versions are archived here. It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. You can update your information at any time by amending your personal information within Your Details section of My Account at www.engelpharma-shop.com.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal information about you which we have grouped together follows: - Identity Data :: includes first name, maiden name, last name, username or similar identifier, gender, marital status, title, date of birth, email address. - Contact Data :: includes billing address, delivery address, email address and telephone number. - Transaction Data :: includes details about payments to and from you and other details of products and services you have purchased from us. - Technical Data :: your login data. - Profile Data :: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected

We capture, process and retain personal information from you and any devices you may use when you navigate to a engelpharma-shop.com web or mobile view, by transacting, by registering an account and otherwise interacting with us. Some more examples of the different methods by which we collect information from and about you include through:

Direct interactions
You may give us your Identity, Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal information you provide when you:
- register or purchase our products or services through the site or mobile app;
- return a product to store;
- create an account on our website;
- subscribe to our services or publications;
- request marketing to be sent to you;
- contact our customer service team;
- enter a competition, promotion, survey or complete a questionnaire; or
- give us some feedback.

4. How we use your personal data

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- here it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by accessing your account “My Account”, or by e-mailing or contacting our Customer Services team.

We may contact you by e-mail, phone, text, or SMS in relation to managing your account or the performance of our contract with you including
- delivery fulfilment, where we need further information from you
- to give you updates in relation to your account, order or delivery

5. Purposes for which we will use your information

We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. In general terms, we use the personal information we collect to help Engelpharma better understand you and to enable us to personalise your experience with Engelpharma, including offers, promotions and services to meet your needs. We use your information to:
- personalise our services, offers and promotions to you and provide you with a personalised experience on our sites
- process your online orders
- offer you site content that includes items that you might like and to keep track of your basket
- contact you about your account and tell you about important changes to Engelpharma
- provide, develop and improve our products and services
- provide you customer service
- manage promotions, competitions, customer surveys and questionnaires and
- check and verify your identity, and prevent, mitigate or detect and investigate crime, fraudulent or illegal activities
- process purchases, payments, customer support and order fulfilment.

Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. If you need details about the specific legal ground we are relying on to process your personal information where more than one ground has been set out in the table below you can request this information by e-mailing your request for this information to customer-service@engelpharma.co.uk.

Type of data
Lawful basis for processing including basis of legitimate interest

To register you as a new customer
Special Categories of Personal information

To process and deliver your order including:
Manage payments, fees and charges
Collect and recover money owed to us
Marketing and Communications
Performance of a contract with you

To manage our relationship with you which will include:
Notifying you about changes to our terms or privacy policy
Asking you to leave a review or take a survey
Marketing and Communications
Performance of a contract with you
Necessary to comply with a legal obligation

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) and to prevent, detect, mitigate and
investigate fraudulent or illegal activities

In general, you will receive marketing communications from us by email if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. Engelpharma is committed to transitioning over time the basis of its e-mail marketing communications to customer consent. To achieve this we will be gradually transitioning our lawful basis for processing to consent and will do this in a number of ways and over a period of time depending on how you engage with us, and whether you are new to Engelpharma or an existing customer or user of Engelpharma products or services.

We will get your express opt-in consent before we share your personal information with any company outside the Engelpharma group of companies for marketing purposes.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

6. Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal information breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In addition, this includes that we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see Request erasure below for further information. In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

8. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information. Please see below to find out more about these rights and access the request forms should you want to make any of these requests: If you wish to exercise any of the rights set out above, please send the completed forms to us to the e-mail or postal address included on the form.

You will not have to pay a fee to access your personal information. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. You have the right to:

Request access to your personal information (commonly known as a “data subject access request”. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us. You can update your information at any time at your ‘My Account’.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Changes to this policy
This policy was last updated on 24.05.2018 We may change this Privacy Policy from time to time and you should review it regularly. Any changes will take effect once the revised policy is published on our website. We will of course notify you of any changes where we are required to do so. Please refer to this policy each time you submit your personal information.